FAQs

General

How do I delete my account?

All users have the right to delete their account and related assets. When logged in, visit our Delete Account page to action this process.

How do I change my email address?

You can update the email address associated with your account. First you need to login using your existing email address and password. Then visit your profile page and click the “Change Email Address” link. From here you can enter your new email address. You will then receive an authentication email to your old email address. You’ll need to click the link in this email to complete the process.

Remember, you’ll need access to both the old and new email account in order to update your email.

How do I change my password?

Forgot your password or just need to update it? No problem. Visit our Reset Password page and enter your email address. An email will then be sent to you with instructions on how to update your password.


Employers

How much does it cost?

Posting a basic ad on Grapevine Jobs is free. You can choose to post a Featured ad and get extra exposure for your vacancy. These feature ads carry a fee.

View our Pricing info in full.

Do you charge GST?

Yes, we are an Australian based business and charge GST on all our job ad products.

Can I get an tax invoice receipt?

Yes. Login to your account and visit the orders page. From here you can view and print a tax invoice receipt.

How long does it take to get an ad approved?

We endeavour to process all moderated ads within 24 hours. Generally we do this much quicker. However, during busy times and public holidays it may take slightly longer. If your ad has not been processed within this time, please contact us and quote your Job ID reference number.

If you want your ad to be published immediately, you can purchase a Premium Feature ads. These ads go live straightaway and bypass our moderation process.

How do I delete my ad?

Login to your account and visit your Management Dashboard. From here you can pause or delete your ad.

Why was my ad denied?

All job vacancies are must been manually approved by our moderation team prior to going live. Please be patient. During busy periods this may take a little longer to approve. We generally moderate all vacancies within 24 hours.

Here are some of the reasons where your job vacancy may not get approved:

  • The vacancy is a duplicate
  • The vacancy is not relevant to the screen industry
  • The vacancy is not genuine. All vacancy titles must be the job title advertised. Vague job vacancies will not be posted.
  • The vacancy wasn't descriptive enough
  • The vacancy is sex industry related, inappropriate or explicit
  • The vacancy is spam
  • The vacancy requires applicants to pay a fee
  • You are a competitor job board

You can find full details in our Terms of Service.

Can I get a discount for buying a package of ads?

Yes, we offer package  of premium ads which can be purchased in groups of 5, 10 or 20. Login and visit our Ad Packages page for pricing and to purchased.

How do I get my logo featured on the Grapevine Jobs homepage?

We feature our Premium Employers’ logo on our homepage. You can upgrade to become a Premium Employer from your profile. We charge an annual fee to become an Premium Employer. Pricing details can be found on our pricing page.

Can I “Bump” my ad back to the top of the listings?

Yes. Login to your account and visit the Management Dashboard. From here you Boost any ad older than 5 days. There is a limit of 10 boosts per ad. After which you’ll need to post a new ad.


Applicants

How much does it cost?

Nothing! Grapevine Jobs is free for applicants to use.

Can I register?

No. There is no need to register to use Grapevine Jobs as an applicant. All job ads contain information on how to apply.

I think an ad is a scam, what should I do?

Contact us immediately with as much detail as possible about the employer and the ad.

If you have been involved in a scam or have been treated unfairly by an employer, you should contact Fair Work Australia to report your case.