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Adstream
(Company Profile)


Client Services Team Leader

21C leadership role, great team culture in a fast paced fun environment. 

This role is the perfect blend of management and customer service!


The Company

Adstream is the world's advertising hub, connecting creative teams, processes and content, from idea to distribution.

Designed to help teams organise ad campaigns from start to finish, Adstream combines communication tools, digital asset management, ad delivery and the data to optimise performance.

Today advertisers, media, and everyone in between connect using Adstream. We’re privately funded, working across 31 countries, and on a mission to connect the world’s media.

The Role

Our Client Service team are the first point of contact for our large client base, which includes TV & radio broadcasters, media & creative agencies.

As a 2IC you will support the Client Services Manager by acting as the first point of contact for our multi-site Client Services team; you will actively support the growth & development the team, induct new team members as well as provide ongoing support & training.

You will also be hands-on supporting our clients by liaising with clients over the phone & email, monitoring & tracking workflows, troubleshooting, cross-selling products as well as invoicing and completing month end processes.

This is a fast-paced role that is a perfect blend of people management & customer service!

About you

We are looking for someone who will love our people & clients as much as we do. Building solid relationships with the team, supporting their development and providing a best in class customer experience needs to be something you thrive on.

To be successful you will also need:
  • Experience in an account management /  customer service / sales support / call center environment
  • Understanding of the Broadcast environment would be ideal
  • Ideally, experience in a supervisory / team leader role
  • Comfortable working in a fast-paced deadline driven environment
  • Availability to work on a rotating shift pattern between the hours of between the hours of "8.30am – 8pm Monday to Friday”
  • Solid written & verbal communication skills
  • Some interstate travel will be required from time to time.
Sound like the role for you?

If you think you’ve got what it takes and you’re keen to join a dynamic business with a people-focused culture, then we would love to hear from you today!

Applications:

To apply, please CLICK HERE to send us your CV & cover letter via our own website. 

Please note you must have current Australian work rights to apply.

NSW - Sydney

permanent

broadcast - TV / cable / sat. / IPTV